Terms and Conditions Hoki99 — Complete Platform Usage Guide

Welcome to Hoki99, an online entertainment platform operating under the official domain hoki99.vin. This Terms and Conditions document is a legally binding agreement between you ("Player" or "User") and the management of Hoki99 ("we", "Platform" or "company").

By registering an account, making any deposit, accepting a bonus, or simply accessing any part of the Hoki99 platform, you acknowledge that you have read, understood and fully agreed to be bound by all terms and conditions set out in this document and all related policies referenced herein, including the Privacy Policy and Responsible Gaming Guidelines.

If you do not agree with any part of these terms, you are not permitted to use the hoki99 platform. Continued use of this platform following any amendments to these terms will be considered acceptance of the revised terms.

The hoki99 platform offers a wide range of online entertainment services including Live Casino, video Slots, Sports Betting, Fish Shooting Games, bingo, and a variety of table games operated by internationally licensed software providers. All games offered use a Random Number Generator (RNG) system that has received independent certification to ensure the fairness of every game outcome.

To open an account and use hoki99's services, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• Aged 18 years and above on the date of account registration.
• Not being listed on any self-exclusion register under any responsible gambling program enforced by hoki99 or a related body.
• Not using the account on behalf of any other individual, corporation or legal entity.
• Not being aware that local legal restrictions prohibit you from participating in online gambling activities at your location.
• Making the decision to play voluntarily and responsibly — not under compulsion, pressure, or the influence of alcohol or drugs.

Hoki99 reserves the right to request identity verification documents at any time, including copies of your identification card, passport, bank statement, or recent proof of address. Failure to provide the requested documents within 72 hours may result in temporary account suspension.

The hoki99 account registration process is designed to be fast, simple and secure. When registering, you are required to provide truthful, accurate and up-to-date information. False or incomplete information may result in account suspension and forfeiture of any unprocessed winnings.

Each player is only permitted to hold one (1) active account. Holding multiple accounts — whether using the same or different information — is a serious violation of these terms. hoki99 uses advanced detection technology to identify duplicate accounts and reserves the right to close all such accounts without notice.

• Passwords must be at least eight characters long and contain a combination of uppercase letters, lowercase letters, and numbers.
• You are solely responsible for all activities that occur under your account.
• Never share your login credentials with anyone — including family members or friends.
• Hoki99 provides two-factor authentication (2FA) and you are strongly encouraged to activate it.
• Contact our support team immediately if you suspect your account has been accessed without authorization.

Hoki99 will not be held responsible for any losses arising from your failure to keep your login credentials confidential. You are required to notify us immediately if you notice any suspicious activity on your account.

Hoki99 supports a wide range of popular deposit methods in Malaysia to make your transactions easy. All deposits are processed in real time with no processing fees charged by hoki99.

Supported deposit methods:

• DuitNow (instant interbank transfer)
• FPX (Financial Process Exchange)
• Touch 'n Go eWallet
• Boost eWallet
• GrabPay
• Local bank transfer (Maybank, CIMB, RHB, Public Bank, Hong Leong Bank)

All deposits must be made from an account registered in your own name. hoki99 does not accept deposits from third parties, corporate accounts or anonymous sources. Deposits that do not meet these requirements will be returned and may result in an account investigation.

Hoki99 reserves the right to reject or defer any deposit that raises suspicion of money laundering, fraud, or activity that violates these terms. We cooperate fully with enforcement authorities in such cases.

Hoki99 is committed to processing all valid withdrawal requests in the shortest possible time. Standard withdrawals are processed within 15 minutes to one hour after the request has been submitted and verified.

Withdrawal conditions that must be met:

• KYC (Know Your Customer) verification must be fully completed before your first withdrawal is processed.
• Deposited funds must have met the applicable minimum betting requirements before a withdrawal is permitted.
• The minimum withdrawal per transaction is RM 50.
• Withdrawals must be made to an account under the same name as your hoki99 account.
• Players are allowed to make up to three (3) withdrawal requests per day at the standard tier.

In exceptional cases such as additional verification requirements or security investigations, Hoki99 reserves the right to defer withdrawals for up to 5 business days. You will be notified via email or an in-platform notification if your withdrawal requires additional processing time.

Hoki99 offers a variety of bonuses and promotions for new and existing members. All bonuses are subject to the specific terms and conditions set out in each promotional offer. General bonus terms are as follows:

• Welcome Bonus: Available to new members making their first deposit. Wagering requirement is 30x the bonus amount within 14 days.
• Weekly Cashback: Credited every Monday based on net losses from the previous week. Wagering requirement is 1x (one time only).
• Referral Bonus: Credited when a friend you referred makes their first deposit and meets the minimum betting requirement.
• Reload Bonus: Available for selected deposits in accordance with the monthly promotions schedule. Wagering requirements vary.

Bonuses cannot be used simultaneously unless specifically stated. Withdrawals made before wagering requirements are fulfilled will result in the deduction of any unconverted bonus amount from your balance.

Hoki99 reserves the right to withdraw, modify, or terminate any promotional offer at any time without prior notice. Any changes will be communicated through the official website and in-platform notifications.

All games on the hoki99 platform are powered by software provided by internationally licensed game providers. Every game outcome is determined by a Random Number Generator (RNG) system that has received independent certification from a recognized auditing body.

Core principles of gaming at hoki99:

• Game results are final and cannot be disputed unless there is verifiable evidence of a technical failure.
• In the event of a technical disruption during an active game, the relevant bet will be voided and funds will be returned to your account.
• Return-to-player (RTP) rate information for each game is available on the respective game information page.
• Minimum and maximum betting limits for each game are set by the game provider and displayed within the game interface.
• Hoki99 is not responsible for game outcomes affected by the quality of a player's internet connection.

In the event of a dispute regarding game outcomes, Hoki99 will review server records and game logs. Results recorded by our servers are the official record and will serve as the final reference in any dispute.

Hoki99 is committed to providing a safe, fair, and enjoyable gaming environment for all users. The following conduct is strictly prohibited and may result in account suspension or permanent closure:

• Use of automation software, bots, scripts, or third-party tools to influence game outcomes.
• Any form of hacking, exploiting bugs or system vulnerabilities — including those discovered unintentionally.
• Money laundering or using the platform for any illegal financial purpose.
• Cheating, forging documents, or providing misleading information to the hoki99 team.
• Bonus system abuse through systematic methods that do not represent genuine gameplay.
• Harassment, threats, or abusive language directed at Hoki99 support staff.
• Sharing or selling your account to another party.

Hoki99 reserves the right to suspend or close any account at any time for the following reasons without providing detailed explanation:

• Violation of any term in this document.
• Suspected activity related to fraud, money laundering, or platform abuse.
• Failure to provide the requested KYC documents within the specified timeframe.
• A request from the player themselves to close the account.
• Hoki99's internal business decisions.

Players who wish to close their own account may contact the hoki99 support team via live chat on the platform. Prior to closure, all legitimate account balances will be returned to you once the relevant wagering conditions have been met.

Self-Exclusion Program: hoki99 offers a self-exclusion option for players who need a break from gaming activity. Exclusion periods range from 30 days to permanent exclusion. During the exclusion period, you will not be able to log in or use any hoki99 services.

Hoki99 respects your privacy and is committed to protecting all personal information you share with us. The collection, processing, and storage of your personal data is carried out in accordance with the policies set out in Privacy Policy which forms part of these terms.

Summary of hoki99's privacy commitments:

• Your data is stored on servers protected with high-level encryption.
• Hoki99 will not sell or rent your data to third parties for marketing purposes.
• Data sharing with third parties only occurs when required to process payments or comply with legal obligations.
• You have the right to request access, correction, or deletion of your personal data at any time.

For full details on how we handle your data, please refer to our Privacy Policy ours.

The hoki99 platform is provided on an "as-is" basis. While we strive to keep the platform running smoothly at all times, hoki99 cannot guarantee that the service will be free from technical disruptions, delays, or errors at all times.

Hoki99 is not liable for:

• Losses or damages arising from technical disruptions beyond our control.
• Financial losses incurred as a result of legitimate game outcomes.
• Data loss caused by device issues or internet connection problems on the player's end.
• Any indirect, incidental or consequential losses arising from the use of our platform.

Hoki99's maximum liability to any player under any circumstance shall not exceed the total deposits made by that player within the 30 calendar days preceding the claim.

Hoki99 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time. Significant changes will be communicated to registered players via in-platform notifications or email at least 7 days before taking effect, unless the changes are required immediately for security or legal reasons.

It is your responsibility to review this page periodically to ensure you are always aware of the latest terms governing your use of the Hoki99 platform. The last updated date is displayed at the top of this document.

Any disputes arising from the use of the hoki99 platform will be resolved through established internal procedures. hoki99 is committed to resolving all complaints in a fair and transparent manner within 14 business days from the date the complaint is received.

Continued use of the hoki99 platform after any amendment constitutes full acceptance of the revised terms. If you disagree with the changes, you should stop using the platform and contact us to close your account.